Effective Date: September 6, 2025
Welcome to XpressEyeCare.com (“we,” “our,” or “us”). By accessing or using our website and virtual eye care services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.
1. Services Provided
XpressEyeCare provides virtual eye care services, including:
Evaluation of urgent eye conditions (e.g., redness, dry eyes, swelling, discharge, light sensitivity, sudden vision changes).
Contact lens prescription renewals.
Limitations:
Routine glasses eye exams are not provided.
XpressEyeCare does not accept insurance; all services are cash-pay only.
Services are provided via HIPAA-compliant Zoom consultations.
2. Appointment Scheduling
Appointments must be scheduled in advance through our website.
Patients must complete all required forms and submit eye photos prior to the consultation.
We reserve the right to reschedule or cancel appointments if forms or information are incomplete.
3. Payment Terms
All payments must be made via credit card, debit card, or Zelle.
Payment is required before the consultation.
Fees for follow-up visits or additional services will be charged separately as outlined in our packages.
We do not accept insurance or reimbursements from third-party payers.
4. Patient Responsibilities
By using our services, you agree to:
Provide accurate, complete, and up-to-date personal and health information.
Follow the instructions provided for submitting eye photos and forms.
Attend the Zoom appointment at the scheduled time and in a safe, well-lit environment.
Notify us promptly of any changes in your health or medications that may affect the consultation.
5. Medical Disclaimer
XpressEyeCare provides professional eye care but is not a substitute for emergency medical services.
If you experience severe eye pain, sudden vision loss, trauma, or other urgent medical conditions, call 911 or go to the nearest emergency room immediately.
Virtual consultations are limited by the information provided; diagnoses and prescriptions are based on your reported symptoms and submitted photos.
6. Prescription and Follow-Up
Prescriptions, when indicated, will be sent electronically to your pharmacy or provided digitally.
Follow-up visits may be recommended to monitor progress. Additional fees may apply if not included in a package.
7. Privacy and Confidentiality
All personal and health information is protected in accordance with HIPAA regulations.
For full details, please refer to our Privacy Policy
8. Intellectual Property
All content on XpressEyeCare.com, including text, images, graphics, and logos, is the property of XpressEyeCare and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, or modify any content without our written permission.
9. Limitation of Liability
XpressEyeCare is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or virtual services.
We do not guarantee specific outcomes or results from virtual consultations.
By using our services, you acknowledge and accept these limitations.
10. Termination
We reserve the right to refuse or terminate services at our discretion, including for incomplete or inaccurate information, non-payment, or inappropriate behavior.
Patients may cancel appointments according to our scheduling policy, but fees already paid may be non-refundable.
11. Governing Law
These Terms & Conditions are governed by the laws of the state in which XpressEyeCare operates. Any disputes will be resolved in the appropriate courts of that jurisdiction.
12. Changes to Terms
We may update these Terms & Conditions at any time. Updated versions will be posted on this page with a revised effective date. By continuing to use our services, you agree to the revised terms.
13. Contact Us
If you have questions or concerns regarding these Terms & Conditions, please contact us:
XpressEyeCare
Email: [email protected]