Effective Date: 01/01/2025
Xpress Eye Care we respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, https://xpresseyecare.com, or use our online optometry and telehealth services (collectively, the “Services”).
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
We collect the following types of information:
a. Personal Information
When you use our website or book an appointment, we may collect:
Name, date of birth, contact information (email, phone, address)
Payment information (processed securely through third-party processors)
Health-related information you provide for consultation and diagnosis
Prescription details, medical history, and treatment notes
b. Automatically Collected Information
When you visit our website, we may collect:
Browser type, device type, operating system
IP address and approximate location
Pages viewed and time spent on the site
Cookies and similar tracking technologies
2. How We Use Your Information
We use collected information to:
Provide and improve our telehealth and optometry services
Schedule and manage appointments
Communicate with you regarding care, prescriptions, or follow-ups
Process payments securely
Maintain records for medical and legal compliance
Analyze site usage and improve user experience
Comply with applicable laws and regulations
We will never sell or rent your personal or medical information to third parties.
3. HIPAA Compliance
We comply with the Health Insurance Portability and Accountability Act (HIPAA). All health information you provide is stored and transmitted through secure, HIPAA-compliant systems. Access to your health data is limited to authorized personnel directly involved in your care.
4. Sharing Your Information
We may share information with:
Licensed healthcare professionals involved in your care
Service providers who assist with operations (e.g., scheduling, billing, hosting)
Pharmacies or laboratories when necessary for prescriptions or tests
Government authorities or law enforcement when required by law
Other parties with your explicit consent
All third parties who handle protected health information are bound by confidentiality and security obligations.
5. Data Security
We use administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, alteration, or disclosure. While we take all reasonable measures, no electronic system can be guaranteed 100% secure.
6. Your Rights
You have the right to:
Access and request a copy of your medical records
Request corrections to inaccurate information
Request restrictions on certain uses or disclosures
Withdraw consent for future communications
Request deletion of non-medical personal information (subject to legal obligations)
7. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can adjust your browser settings to disable cookies; however, some site features may not function properly.
8. Data Retention
We retain your information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain accurate records.
9. Children’s Privacy
Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from minors without parental or guardian consent.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us at:
Email: [email protected]